Multiplying Volume Shampoo

Massage shampoo thought wet hair and rinse 

Need to make a return? Not a problem 

Wrong shade? Not right for your hair? We understand things happen, which is why Caitlin Hairartistry is dedicated to making the return process beautifully simple for you. We're all about bringing you a top shopping experience from start to finish. If you're not completely satisfied with a product for any reason, just return the product to us for a full refund or exchange.

First, a few details:

HOW TO RETURN OR EXCHANGE A PRODUCT:

1. For purchases made in our store

Simply bring the item(s) you wish to return to the Caitlin Hairartistry store, and ask one of our associates to assist you in making a return-we'll be happy to help!

Product(s) returned within 60 days of the original purchase that include the original receipt will be fully refunded via the original form of payment. Otherwise, the refund will be made in the form of an in-store credit.

If you would like to exchange a product for the same item, no payment is required-just bring it in and you're good to go. However, if you exchange for an item at a higher price point, you will need to pay for the difference in price and sales tax. Likewise, if you exchange for a different item at a lower price point, you will receive back the difference in price and sales tax.

2. For purchases made online at www.caitlinhairartistrystl.com

An online purchase can be returned to us by mail or by bringing it to the Caitlin Hairartistry store. Please note that shipping charges on your original order will not be refunded, unless the package was incorrectly shipped or you received defective merchandise.

 

Returning your online order to one of our stores

To avoid return shipping costs and speed up your refund, you may bring returned merchandise to the Caitlin Hairartistry store.

 

Simply bring the item(s) you wish to return to the store with its original email order confirmation, packing slip and all original packaging materials. 

If you return the product within 60 days of the original purchase and it's accompanied by its original email order confirmation and packing slip, you will receive your refund in the form of your original payment. However, if you originally used an online payment service (e.g., PayPal), your refund will be made to your preferred credit or debit card or issued as in-store credit. In all other cases, the refund will be made in the form of an in-store credit.

Returning your online order by mail

To avoid return shipping costs and speed up your refund, you may return merchandise to any Caitlin Hairartistry store (see Returning your online order to one of our Stores). However, if you choose to mail your return to Caitlin Hairartistry, we ask that you cover the return shipping charges. We are unable to accept CODs for returned merchandise.

If you return a product within 60 days of the process date on the order packing slip, you will receive your refund in the form of your original payment. If payment was made with a store Gift Card, the refund will be issued in the form of a Caitlin Hairartistry eGift Card.

We know you're put together, so we recommend returning the product in the same shipping carton that you received it in. Please use the return mailing label printed on the packing list included in your shipping package, and address the return package to:

Caitlin Hairartistry 
7700 Clayton Avenue 
Richmond Heights, MO 63117

Return all products to Caitlin Hairartistry by ground-only shipping. Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials include: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.

We also recommend that you use a traceable ground shipping method (e.g. UPS or the U.S. Postal Service insured mail), so you can track your shipment back to us for a truly flawless return.

After we have processed your return and issued a refund, we'll let you know via email. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email.

• All returns must be accompanied by all original components.
• Lost your receipt? 
• If you are unable to return the product with its receipt and we are unable to verify the original purchase price of the product, your refund will be in the form of an in-store credit equal to the lowest selling price at which the product was sold by Caitlin Hairartistry during the 90-day period preceding the return. Guests will be asked to provide a valid government issued ID (i.e. driver's license, state or military ID).
• In order to offer the best shopping and product-return experience to as many guests as possible, Caitlin Hairartistry reserves the right to limit returns if we have reason to suspect misuse of our generous Returns Policy (such as excessive returns, reseller activity, or fraud).
• Items purchased from other retailers, dealers or resellers and not directly from Caitlin Hairartistry are not eligible for return, refund or exchange.